In our continuing effort to provide excellent customer and technical support and ensure your quick connection to the Internet, we ask that you do the following if you experience connection problems:

1. Call your Internet service provider (ISP) to verify activation of your DSL service.
Please note: You may want to ask your provider if there are issues with your DSL line provider (typically your phone company) that you should be aware of.

2. After verifying from your ISP and/or DSL line provider that there are no issues with your DSL service, call DQ Technology’s technical support staff at 1-866-286-XDSL (9375) or techctr@dqusa.com.

These basic steps are necessary to get you connected quickly and inexpensively.

If after troubleshooting your modem, DQ Technology’s technical support staff determines the modem is defective and cannot be made to work properly, a Return Merchandise Authorization number (RMA) will be issued for the return of the modem.

An RMA will not be issued if you are unable to connect to the Internet because of your provider or because of other issues that are unrelated to the modem.

AN RMA NUMBER IS REQUIRED PRIOR TO RETURNING ANY PRODUCT.  THE RMA NUMBER MUST BE VISIBLE ON THE OUTSIDE OF THE SHIPPING BOX AND THE PACKING SLIP.

Unfortunately, if you return a modem without a valid RMA, you will be charged a $20.00 restocking and handling fee. 

As all our products are backed by an industry leading 3 year limited warranty (see manual), DQ Technology will promptly ship a new modem to you once we receive the defective modem along with a valid RMA number.

CREDIT IS NOT GIVEN FOR RETURNED MODEMS.